Policies and Procedures
Privacy Policy
- Click here to download the full Privacy Policy
- Click here to download the Privacy Policy Summary
- Click here to download the Privacy Policy Summary in the language of your choice
- Click below to listen to the Privacy Policy Summary or to watch the Auslan video.
Privacy Policy Summary
Disputes Resolution Procedure
- Click here to download the full Disputes Resolution Procedure
- Click here to download the Disputes Resolution Procedure summary
- Click here to download the Disputes Resolution Procedure summary in the language of your choice
- Click below to listen to the Disputes Resolution Procedure Summary or to watch the Auslan video
Disputes Resolution Procedures Summary
Financial Hardship
We understand that life can take unexpected turns and leave people in a vulnerable financial position.
If you are having trouble making your repayments please phone 1300 039 998 for assistance from our Customer Service team.
- Click here to download the full Financial Hardship Policy
- Click here to download the Financial Hardship Policy Summary
- Click here to download the Financial Hardship policy summary in the language of your choice
- Click below to listen to the Financial Hardship Policy Summary or to watch the Auslan video